Right of withdrawal

The buyer must report any obvious defects by email to hello@gin-lab.ch no later than 5 days after receiving the delivery. Hidden defects must be reported by email immediately, but no later than 5 days after discovery. If the buyer fails to report defects in a timely manner, their warranty claims will lapse.

Defective merchandise must be returned along with a copy of the invoice and a detailed description of the defect. The return address will be provided to the customer via email upon receipt of the written complaint. The buyer is responsible for any shipping costs incurred.
In the event of a warranty claim, the seller will decide whether to offer a price reduction, a replacement product, or a refund of the purchase price. Damage for which the buyer is solely responsible is excluded from the warranty, e.g., as a result of improper handling, incorrect storage, or external influences for which the seller is not responsible. Products that the customer has ordered by mistake will neither be accepted for return nor refunded.